Just tell me what's wrong. Here's exactly what happens from the moment you reach out.
1
Tell me what's wrong
Fill out a short form — your site URL, what you're seeing, and your hosting provider if you know it. Takes about two minutes.
⏱ ~2 min
2
I review and diagnose
I look at what you've described (and your site directly, if needed) to figure out what's actually going on — not just the symptom, the cause.
⏱ within a few hours
3
You get a plain-English diagnosis + price
An email explaining what's wrong, what it'll take to fix, and the price — $99 flat for standard issues, or a clear quote if it's more involved. Nothing happens without your OK.
⏱ same email as step 2
4
You approve, I get to work
Once you confirm and send payment, I get started — usually same day for standard fixes.
⏱ same day, most cases
5
Confirmation + what caused it
Once it's fixed, you get a short summary of what happened and how to avoid it next time — no jargon.
⏱ done
Good to know before you start
You don't need to know anything technical — just describe what you're seeing.
For most fixes, I'll ask for temporary WordPress admin access, which you can revoke afterward.
If your issue turns out to be bigger than expected, you'll always hear about it — and agree to a price — before any work starts.
Care Plan members get priority: your requests jump ahead of one-time requests in the queue.
Something broken right now?
Start the same process above — it only takes a couple of minutes.