Q.What if my problem is more complex than a standard fix?
I'll always look first and tell you honestly. If it's outside a standard $99 fix — like a hacked site or a full rebuild — you'll get a clear quote before I start anything. You never get charged without agreeing to a price first.
Q.How fast will my site actually be fixed?
Most standard issues (password resets, 404s, plugin conflicts) are resolved same day. More involved issues may take 24–48 hours — I'll always tell you a timeframe upfront.
Q.What's included in the monthly Care Plan?
Monthly updates to WordPress core, plugins, and your theme, automated backups stored off-site, uptime monitoring, and priority response if anything breaks — at no extra charge.
Q.Do I need to give you my WordPress login?
Yes, for most fixes I'll need temporary admin access. I'll tell you exactly what I need once I've reviewed your request, and you can revoke access any time after the work is done.
Q.What if you can't fix my issue?
The diagnosis is always free, so if I can't resolve it (or it's outside what I handle), you've lost nothing — I'll tell you plainly and, where I can, point you toward who might help. You only pay once you've seen the diagnosis and approved the fix, so you're never charged for a repair that doesn't happen.